How do I upgrade my Mediafour software?

Please visit our online store. You will be prompted for your serial number. Upgrades are available via download only.

If you originally purchased your software from Mediafour, you can locate your serial number by logging in to your customer account and selecting "Show Previous Orders" and then "Order Details". The serial number will be near the bottom of the page. It is also listed on your order confirmation email from Mediafour.

If you did not purchase directly from Mediafour, please check the CD-ROM case. The serial number is on the backside of the case on a yellow sticker.

How many licenses am I eligible to upgrade?

You can only purchase an upgrade for the number of licenses that your serial number has; in other words, you cannot order two upgrades or a two-pack serial number if you originally purchased one license.

I have changed operating systems or removed the Mediafour software from my system. Will I be able to use the upgrade?

Yes. Your upgrade is validated during purchase by entering your serial number. You do not need a prior version installed to use the upgrade. You can even install the upgrade on a different computer than you originally used.

My serial number is not working to activate my software after upgrading. Why?

Please make sure that you are using your new serial number. Once you upgrade to the latest version of MacDrive or XPlay, you will receive a new serial number in your order confirmation email. You will need to activate using this new number, rather than the serial number from your older version of MacDrive or XPlay.